Service Agreement

1. Scope

This Service Agreement outlines the general terms and conditions governing Wevly client engagements. Specific project details, deliverables, timelines, and fees will be defined in individual Statements of Work (SOWs) that reference this agreement.

2. Engagement Process

Discovery: We begin every engagement with a thorough discovery phase to understand your requirements.

Proposal: We provide a detailed proposal including scope, timeline, team composition, and pricing.

Agreement: Upon mutual agreement, a Statement of Work is executed referencing this Service Agreement.

Execution: Work proceeds in iterative sprints with regular progress updates and deliverable reviews.

3. Client Responsibilities

The client agrees to provide timely feedback on deliverables, make decisions within agreed timeframes, provide access to necessary systems and information, designate a primary point of contact, and fulfill payment obligations as agreed.

4. Wevly Responsibilities

Wevly agrees to perform services in a professional and workmanlike manner, staff the engagement with qualified engineers, communicate proactively about project status and risks, deliver work products as defined in the SOW, and maintain confidentiality of client information.

5. Change Management

Changes to project scope, timeline, or budget will be managed through a formal change request process. No changes will be implemented without written approval from both parties.

6. Warranties

Wevly warrants that all deliverables will substantially conform to the specifications in the SOW for a period of 30 days following acceptance. During this warranty period, we will correct any defects at no additional cost.

7. Indemnification

Each party agrees to indemnify and hold harmless the other party from any claims, damages, or expenses arising from the indemnifying party's breach of this agreement or negligence.

8. Dispute Resolution

Any disputes arising from this agreement will first be addressed through good-faith negotiation. If negotiation fails, disputes will be resolved through binding arbitration in accordance with applicable law.

9. Contact

For questions about this Service Agreement, please contact us at info@wevly.in.